Shipping policy

At VAULTBAG, we prioritize timely and reliable shipping to ensure an exceptional shopping experience. Please review our shipping policy:

Processing Time:
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.

Shipping Methods:
We offer several shipping options to accommodate your needs, including standard and express shipping. The availability of shipping methods may vary depending on your location and the items in your order.

Change of Address:
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

Shipping Times:

Shipping times vary depending on your order’s destination. Please be aware that unforeseen circumstances such as weather delays, customs processes, or carrier issues may affect delivery times.

Country	Delivery time
United Kingdom	5-8 business days
United States	5-8 business days
France	5-8 business days
Germany	5-8 business days
Spain	5-8 business days
Italy	5-8 business days
Belgium	5-8 business days
Netherlands	5-8 business days
Rest of Europe	5-8 business days
Canada	6-12business days
Australia	6-12business days
New Zealand	6-12 business days
Rest of the World	6-12 Business Days

For orders with multiple items, products may be shipped separately and received on different dates due to shipping guidelines (size of parcel etc.)

Shipping times are separate from order processing times as standard.

Tracking:
All orders are processed with tracking numbers. You will receive an email with your tracking number once your order has left our warehouse.

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us here support@vaultbagco.com

Order Cancelation:
We aim to ship orders out as quickly as possible. Once your order enters processing, it's on its way to you in no time. You have a window of 2 hours from the time you place your order to request a cancelation. Just reach out to our friendly customer support team via live chat or email support@vaultbagco.com with your order number handy, and we'll take care of the rest.