Contact Us
At VAULTBAG® your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Please be patient and allow 24-48 hours for our team to respond to you.
*PLEASE INCLUDE YOUR ORDER NUMBER*
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Frequently Asked Questions
Where is my tracking number?
Where is my tracking number?
Your tracking number will be sent to you in the order confirmation email. This may take 1-3 business days due to factors outside of our control.
How long does shipping take?
How long does shipping take?
We offer fast tracked shipping for all orders. Order processing takes 1-2 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:
- USA: 6-8 business days
- UK: 6-8 business days
- Europe: 6-8 business days
- Australia: 7-12 business days
- Canada: 7-12 business days
- Rest of world: 12-20 business days
What is the refund policy?
What is the refund policy?
We love our VAULTBAG® and are confident you will too! That's why we're offering a 30-Day, Risk-Free Guarantee. If you're not satisfied, we'll gladly issue a full refund.