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Have a question, comment or need assistance?
We're here to help! At VAULTBAG® your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Please allow 24-48 hours for our team to respond to you.
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Frequently Asked Questions
Where is my tracking number?
Where is my tracking number?
Your tracking number is located in your shipping confirmation email which is sent to you once your order has left our warehouse.
Please allow 1-3 working days to receive this email from the date of ordering. If you have any questions please contact us.
Click>>> Track My Order and enter your tracking number for full tracking information.
How long does shipping take?
How long does shipping take?
We offer fast tracked shipping for all orders. Order processing takes 1-2 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:
- USA: 6-8 business days
-Â UK: 6-8 business days
-Â Europe: 6-8 business days
-Â Australia: 7-12 business days
-Â Canada: 7-12 business days
-Â Rest of world: 12-20 business days
What is the refund policy?
What is the refund policy?
We love our VAULTBAG® and are confident you will too! That's why we're offering a 90-Day, Risk-Free Guarantee. If you're not satisfied, we'll gladly issue a full refund.